Frequently Asked Questions
Everything you need to know about your celestial jewelry journey.
What materials are used in Moon Magic jewelry?
We use high-quality materials including authentic gemstones, 925 Sterling Silver, and 14k Gold Vermeil to ensure your pieces last a lifetime.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the US, while international shipping can take 7-21 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale.
How should I care for my gemstone jewelry?
To maintain the brilliance of your stones, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft, lint-free cloth after wearing.
Do you offer a warranty on your pieces?
Yes, every Moon Magic piece comes with a 6-month warranty covering any manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my shipment?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.